LATEST CERTIFIED-BUSINESS-ANALYST REAL EXAM QUESTIONS, SALESFORCE CERTIFIED-BUSINESS-ANALYST PRACTICE TEST, SALESFORCE CERTIFIED BUSINESS ANALYST EXAM

Latest Certified-Business-Analyst Real Exam Questions, Salesforce Certified-Business-Analyst Practice Test, Salesforce Certified Business Analyst Exam

Latest Certified-Business-Analyst Real Exam Questions, Salesforce Certified-Business-Analyst Practice Test, Salesforce Certified Business Analyst Exam

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Salesforce Certified Business Analyst is a highly recognized certification in the field of Salesforce. It is designed for professionals who have experience in business analysis and want to specialize in Salesforce. Salesforce Certified Business Analyst Exam certification validates the skills and knowledge required to work as a business analyst in a Salesforce environment. Salesforce Certified Business Analyst Exam certification exam is conducted by Salesforce and is known as the Salesforce Certified Business Analyst exam.

Salesforce Certified Business Analyst Certification Exam provides several benefits to professionals who pass the exam. Firstly, it validates your knowledge and expertise in Salesforce solutions, making you a valuable asset to any organization. Secondly, it helps you build credibility and trust with your colleagues, managers, and clients. Thirdly, it enhances your career prospects by opening up new job opportunities and increasing your earning potential. Finally, it provides you with access to a global community of Salesforce professionals, enabling you to learn from and collaborate with other experts in the field.

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Salesforce Certified Business Analyst Exam Sample Questions (Q196-Q201):

NEW QUESTION # 196
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

  • A. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
  • B. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
  • C. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

Answer: B

Explanation:
Explanation
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


NEW QUESTION # 197
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

  • A. Review the version control history.
  • B. Review the change sets history
  • C. Review the approval history.

Answer: A

Explanation:
The business analyst should review the version control history to understand which user stories were modified by the project lead. Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later. Version control can help track who made what changes, when, and why.
It can also help compare different versions, merge changes, resolve conflicts, and restore previous versions.
The business analyst should use a version control system to store and manage their user stories in a repository and review the version control history to see the edits made by the project lead. Reviewing the approval history is not a good option because it would only show who approved or rejected the user stories, not who modified them or how. Reviewing the change sets history is not a good option because it would only show what metadata components were deployed or retrieved between orgs, not what user stories were modified or how. References: https://trailhead.salesforce.com/en/content/learn/modules/org-development-model/get-to- know-org-development


NEW QUESTION # 198
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

  • A. Ask the stakeholder to demo their solution to the project team.
  • B. Implement the solution now to save time in the planning phase.
  • C. Gather requirements and then note the proposal solution.

Answer: C


NEW QUESTION # 199
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

  • A. Product functionality
  • B. Customer experience
  • C. Sales margins

Answer: B

Explanation:
Explanation
The user story should focus on customer experience. Customer experience is the perception and feeling that a customer has when interacting with a product or service. Customer experience is a key factor that influences customer satisfaction, loyalty, retention, and advocacy. A user story should focus on customer experience because it helps to define the value or benefit that the customer expects from the product or service, and provides a basis for designing and developing the solution that meets or exceeds the customer's needs and expectations. The other options are either irrelevant or incomplete. Option A does not focus on customer experience, but rather on sales margins, which are an internal metric that may not reflect the customer's perception or feeling. Option C does not focus on customer experience, but rather on product functionality, which is only one aspect of customer experience and may not address the customer's emotional or psychological needs. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories


NEW QUESTION # 200
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

  • A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
  • B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
  • C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Answer: B

Explanation:
This answer describes the steps involved in creating a customer journey map, which is a tool to visualize and improve the customer experience. A customer journey map helps to identify pain points, gaps, and opportunities for improvement in the current state, and design a future state that aligns with the business objectives and customer needs. References:
https://trailhead.salesforce.com/en/content/learn/modules/customer-journey-basics/create-a-customer-journey-ma


NEW QUESTION # 201
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